What Information We Hold and Why
When you open an account, we collect the details you provide — name, email address, phone number, and the payment method you choose to use. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to match it to your account
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wallet; we do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and to detect unusual login activity. Location signals help us apply
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the correct regional settings and confirm that access is permitted under local law and eligible regions. We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can ask us to correct
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inaccurate data or request a copy of what we hold at any time through our support channel. We do not sell your personal data to third parties. Data shared with payment processors like bKash and Nagad is limited to what those processors need to complete your
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transaction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.